{"id":2755,"date":"2021-11-10T16:25:07","date_gmt":"2021-11-10T15:25:07","guid":{"rendered":"https:\/\/digi-ed.uk\/support\/?post_type=ht_kb&#038;p=2755"},"modified":"2023-06-29T15:43:55","modified_gmt":"2023-06-29T14:43:55","slug":"why-havent-my-grades-havent-transferred-from-moodle-to-unit-e","status":"publish","type":"ht_kb","link":"https:\/\/digi-ed.uk\/support\/article\/why-havent-my-grades-havent-transferred-from-moodle-to-unit-e\/","title":{"rendered":"My module grades haven\u2019t transferred from the DLE (Moodle) to UNIT-e"},"content":{"rendered":"\n<p>There are a number of reasons your grades may not have transferred. Please check the following 3 areas:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>The grades and feedback have not been released. \n<ul class=\"wp-block-list\">\n<li>In the status column for each student, it should say &#8216;Released\u2019. If it says anything else (&#8216;Marking completed&#8217;, &#8216;Ready for release&#8217;, etc) the grades and feedback have not been released and so the grades will not have transferred to UNIT-e. They will not be visible to your students either. To resolve this, please follow the <a href=\"https:\/\/digi-ed.uk\/support\/article\/releasing-grades-and-feedback-in-moodle\/\" data-type=\"URL\" data-id=\"https:\/\/digi-ed.uk\/support\/article\/releasing-grades-and-feedback-in-moodle\/\">instructions <\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/digi-ed.uk\/support\/article\/releasing-grades-and-feedback-in-moodle\/\" data-type=\"URL\" data-id=\"https:\/\/digi-ed.uk\/support\/article\/releasing-grades-and-feedback-in-moodle\/\" target=\"_blank\">on releasing grades and feedback<\/a>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>The grades and feedback have been released but the link to UNIT-e was not enabled at the time in the Assignment settings. \n<ul class=\"wp-block-list\">\n<li>To check, please navigate to the assignment settings, scroll down to the &#8216;Common module settings&#8217; section, and check the drop-down \u2018Link to UNIT-e\u2019 option is showing the correct assignment, such as &#8216;W1&#8217;, &#8216;W2&#8217;, etc. If it is not set to any, please make the link to UNIT-e now in this drop-down. <\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>The grades and feedback have been released and the link to UNIT-e is enabled, but the anonymity is still on which will also prevent the grades from transferring to UNIT-e. \n<ul class=\"wp-block-list\">\n<li>To check, please navigate to the Grading table of the submission point (by clicking on the &#8216;View all submissions&#8217; button), and then select the \u2018Reveal student identities\u2019 from the &#8216;Grading action&#8217; drop-down list. Once this is done, you will need to remove the UNIT-e link in the settings, save it, and then make the link to UNIT-e again and save it again.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">I have checked the above 3 steps, and they are all fine<\/h2>\n\n\n\n<p>If you have checked and the 3 things above had already been done the first time you released your grades, then they should have gone across to UNIT-e, however, sometimes this first grade transfer can fail to work properly even when all the release steps were completed correctly. At this point, please fully reset your UNIT-e link by following the steps below. This will usually fix the issue and send the grades successfully this second time.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Please navigate to the settings of the assignment and then scroll down to the &#8216;Common module settings&#8217; section.<\/li>\n\n\n\n<li>Please remove the link to UNIT-e, return the drop-down option to the 3 dots, and then click on the &#8216;Save changes&#8217; or &#8216;Save and return to course&#8217; button.<\/li>\n\n\n\n<li>Once that bit is done, please return again to the setting and then reset the UNIT-e link to the correct &#8216;W1&#8217;, &#8216;W2&#8217;, etc element\/assessment placeholder. Again, you will need to click on the save button to finalise your action.<\/li>\n\n\n\n<li>After this, please check UNIT-e again later that day, or the following morning if any changes you made were after 4 pm.<\/li>\n<\/ul>\n\n\n\n<p>If the grades are still not transferred after this second attempt, you will need to contact the main IT Service Desk at 01752 (5)88588 or via the &#8216;<a href=\"https:\/\/itselfservice.plymouth.ac.uk\/\">IT Self-service<\/a>&#8216; portal. <\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">The DLE (Moodle) now syncs with UNIT-e at multiple points during the day. So if you do any of the steps above during the day before 4 pm, your grades should appear in UNIT-e the same day. Any grades transferred after 4 pm will appear the following morning (please note it may take a further 24 hours to get to S4 once grades are in UNIT-e).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">I&#8217;ve checked everything and still, the grades have not transferred to UNIT-e <\/h2>\n\n\n\n<p>If you have checked the grades and feedback are released correctly, anonymity has been removed and you have also reset the link to UNIT-e, but your grades still have not transferred to UNIT-e by the next day. If this happens, please contact the main IT Service Desk at 01752 (5)88588 or via the &#8216;<a href=\"https:\/\/itselfservice.plymouth.ac.uk\/\">IT Self-service<\/a>&#8216; portal. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">My grades are not showing in S4<\/h2>\n\n\n\n<p>Once your grades appear in UNIT-e, they can take an extra 24 hours to reach S4. For any S4 queries, please also contact the main IT Service Desk at 01752 (5)88588 or via the &#8216;<a href=\"https:\/\/itselfservice.plymouth.ac.uk\/\">IT Self-service<\/a>&#8216; portal. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>There are a number of reasons your grades may not have transferred. Please check the following 3 areas: I have checked the above 3 steps, and they are all fine If you have checked and the 3 things above had already been done the first time you released your grades,&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[27],"ht-kb-tag":[159,293,161],"class_list":["post-2755","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-moodle","ht_kb_tag-grades","ht_kb_tag-transferred","ht_kb_tag-unit-e"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/digi-ed.uk\/support\/wp-json\/wp\/v2\/ht-kb\/2755","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digi-ed.uk\/support\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/digi-ed.uk\/support\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/digi-ed.uk\/support\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/digi-ed.uk\/support\/wp-json\/wp\/v2\/comments?post=2755"}],"version-history":[{"count":14,"href":"https:\/\/digi-ed.uk\/support\/wp-json\/wp\/v2\/ht-kb\/2755\/revisions"}],"predecessor-version":[{"id":6096,"href":"https:\/\/digi-ed.uk\/support\/wp-json\/wp\/v2\/ht-kb\/2755\/revisions\/6096"}],"wp:attachment":[{"href":"https:\/\/digi-ed.uk\/support\/wp-json\/wp\/v2\/media?parent=2755"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/digi-ed.uk\/support\/wp-json\/wp\/v2\/ht-kb-category?post=2755"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/digi-ed.uk\/support\/wp-json\/wp\/v2\/ht-kb-tag?post=2755"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}