{"id":2755,"date":"2021-11-10T16:25:07","date_gmt":"2021-11-10T15:25:07","guid":{"rendered":"https:\/\/digi-ed.uk\/support\/?post_type=ht_kb&#038;p=2755"},"modified":"2026-10-21T14:50:15","modified_gmt":"2026-10-21T13:50:15","slug":"why-havent-my-grades-havent-transferred-from-moodle-to-srs","status":"publish","type":"ht_kb","link":"https:\/\/digi-ed.uk\/support\/article\/why-havent-my-grades-havent-transferred-from-moodle-to-srs\/","title":{"rendered":"My module grades haven\u2019t transferred from the DLE (Moodle) to SRS"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">There are a number of reasons your grades may not have transferred. Please check the following 3 areas:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>The grades and feedback have not been released. \n<ul class=\"wp-block-list\">\n<li>In the &#8216;Status&#8217; column for each student, it should say &#8216;Released\u2019. If it says anything else (&#8216;Marking completed&#8217;, &#8216;Ready for release&#8217;, etc.), the grades and feedback have not been released, and so the grades will not have transferred to the Student Record System (SRS). They will not be visible to your students either. To resolve this, please follow the <a href=\"https:\/\/digi-ed.uk\/support\/article\/releasing-grades-and-feedback-in-moodle\/\" data-type=\"URL\" data-id=\"https:\/\/digi-ed.uk\/support\/article\/releasing-grades-and-feedback-in-moodle\/\">instructions <\/a><a href=\"https:\/\/digi-ed.uk\/support\/article\/releasing-grades-and-feedback-in-moodle\/\" data-type=\"URL\" data-id=\"https:\/\/digi-ed.uk\/support\/article\/releasing-grades-and-feedback-in-moodle\/\" target=\"_blank\" rel=\"noreferrer noopener\">on releasing grades and feedback<\/a>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>The grades and feedback have been released, but binding to SRS was not enabled at the time in the Assignment settings.\n<ul class=\"wp-block-list\">\n<li>To check, please navigate to the assignment settings, scroll down to the &#8216;Common module settings&#8217; section, and check that the drop-down option is showing the correct assignment placeholder for the &#8216;Bind to Student Record System (SRS)&#8217; setting. If it is not set to any, please set it using this drop-down.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>The grades and feedback have been released, and the link to SRS is enabled, but the anonymity is still on, which will also prevent the grades from transferring to SRS.\n<ul class=\"wp-block-list\">\n<li>To check, please navigate to the Grading table of the submission point (by clicking on the &#8216;View all submissions&#8217; button), and select \u2018Reveal student identities\u2019 from the &#8216;Grading action&#8217; drop-down list. Once this is done, you will need to reset the &#8216;Bind to SRS&#8217; setting, save it, and then bind to SRS and save it again.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">I have checked the above 3 steps, and they are all fine<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have checked and the 3 things above had already been done the first time you released your grades, then they should have gone across to SRS. However, sometimes this first grade transfer can fail to work properly even when all the release steps were completed correctly. At this point, please fully reset the &#8216;Bind to SRS&#8217; setting by following the steps below. This will usually fix the issue and send the grades successfully this second time.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Please navigate to the settings of the assignment and then scroll down to the &#8216;Common module settings&#8217; section.<\/li>\n\n\n\n<li>Please set the &#8216;Bind to SRS&#8217; setting to default. Do this by switching the drop-down option back to the 3 dots, and then save the changes.<\/li>\n\n\n\n<li>After this, please return to this setting and select the appropriate SRS assessment placeholder. Again, you will need to save the changes.<\/li>\n\n\n\n<li>As the last step, please check SRS later that day, or the following morning if any changes you made were after 4 pm.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If the grades are still not transferred after this second attempt, you will need to contact the main IT Service Desk at 01752 (5)88588 or via the &#8216;<a href=\"https:\/\/itselfservice.plymouth.ac.uk\/\">IT Self-service<\/a>&#8216; portal. <\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">The DLE (Moodle) now syncs with SRS at multiple points during the day. So, if you do any of the steps above before 4 pm, your grades should appear in SRS the same day. Any grades transferred after 4 pm will appear the following morning (please note that it may take a further 24 hours to get them to S4 once grades are in SRS).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">I&#8217;ve checked everything, and still, the grades have not transferred to SRS<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have checked that the grades and feedback are released correctly, anonymity has been removed, and you have also reset the &#8216;Bind to SRS&#8217; setting, but your grades still have not transferred by the next day, then please contact the main IT Service Desk at 01752 (5)88588 or via the &#8216;<a href=\"https:\/\/itselfservice.plymouth.ac.uk\/\">IT Self-service<\/a>&#8216; portal.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">My grades are not showing in S4<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once your grades appear in SRS, they can take an extra 24 hours to reach S4. For any S4 queries, please also contact the main IT Service Desk at 01752 (5)88588 or via the &#8216;<a href=\"https:\/\/itselfservice.plymouth.ac.uk\/\">IT Self-service<\/a>&#8216; portal.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>There are a number of reasons your grades may not have transferred. Please check the following 3 areas: I have checked the above 3 steps, and they are all fine If you have checked and the 3 things above had already been done the first time you released your grades,&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[27],"ht-kb-tag":[159,393,293],"class_list":["post-2755","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-moodle","ht_kb_tag-grades","ht_kb_tag-srs","ht_kb_tag-transferred"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/digi-ed.uk\/support\/wp-json\/wp\/v2\/ht-kb\/2755","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digi-ed.uk\/support\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/digi-ed.uk\/support\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/digi-ed.uk\/support\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/digi-ed.uk\/support\/wp-json\/wp\/v2\/comments?post=2755"}],"version-history":[{"count":16,"href":"https:\/\/digi-ed.uk\/support\/wp-json\/wp\/v2\/ht-kb\/2755\/revisions"}],"predecessor-version":[{"id":8734,"href":"https:\/\/digi-ed.uk\/support\/wp-json\/wp\/v2\/ht-kb\/2755\/revisions\/8734"}],"wp:attachment":[{"href":"https:\/\/digi-ed.uk\/support\/wp-json\/wp\/v2\/media?parent=2755"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/digi-ed.uk\/support\/wp-json\/wp\/v2\/ht-kb-category?post=2755"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/digi-ed.uk\/support\/wp-json\/wp\/v2\/ht-kb-tag?post=2755"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}